01Cancellation and refunds
Your plan is a personal document prepared specifically for you. Because of that:
- Before delivery: you may cancel and receive a full refund, less any transaction fees, as long as we have not yet begun building your plan. This applies to each subscription renewal too: if you tell us before we begin building the plan a renewal paid for, we refund that renewal in full, less transaction fees.
- After delivery: the work is complete and the fee is non-refundable, as with any custom digital product.
- If we cannot help you because, after reviewing your information, we conclude that your situation needs medical supervision we cannot provide, we will tell you and refund you in full.
- If we end your plan early for a reason that is not your fault, we refund the part of the cycle you have not received.
We refund by the method you paid with, usually within 14 days. These terms do not affect any refund rights you have under the consumer law where you live.
A refund is paid less the payment processing fee charged on your payment, which the payment provider does not return to us. Once your plan has been delivered, it cannot be refunded. This page repeats section 08 of our Terms and conditions.
If something has gone wrong, please contact us before anything else. We would far rather fix a plan that is not working for you than leave you unhappy.
02How refunds are paid
Card payments are refunded to the same card through Stripe. Bank transfers and mobile wallet payments are refunded to the account they came from.
03Who we are
NutriZaika is a business name of Complogyx Inc., 478 Guy Street, Ottawa, ON K1K 1C2, Canada. Email support@nutrizaika.com. WhatsApp +92 333 294 2777.